1.Belarus: robot only can be sent to captial Minsk,if you can not go there to get it, please do not place the order.
2.ES buyer:Due to Customs clearance issue, currently we couldn’t ship to Canary islands and areas in North Africa (ceuta and Melilla), The island with a post code of 35, 38, 51, 52, please do NOT make order . But if you have friends in other available cities, you can ask them to buy it for you.
3.Russian buyers: If your city is ulan ude, Norilsk, Yakutsk, Petropavlovsk-Kamchatsky, Vorkuta, neryungri, komsomolsk-on-Amur, Yuzhno-Sakhalinsk, Tynda, Peaceful/milny, Bodaibo, Salekhard, Petropavlovsk-Kamchatsky, i will Send the robot from China,because your city is remote from Moscow,i cannot guaranteed delivery timeliness,Sending from China will be faster than sending from Russia,so will send from China,pls understand
4.liking all the other similar robots,robot vacuum cleaner can not work on the black color floor, If your carpet has large areas of black,it will tacitly approved to be obstacle and avoid this area cause it think it is cliff.
5.The robot is designed with double anti-collision, infrared detection and front bumper. The walls and furniture are dark,dark colour will absorb infrared,the infrared will be unrecognizable and will depend on the front impact sensor.
6.our water tanks and replacement kits are in China warehouse,they will send from China ,pls wait for them,thank you for your patience.
7.Due to the different monitor and display & light environment, the color you see may differ with the actual color.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.